Shipping and Returns
Shipping Policy
At Deli Import, we are committed to providing a fast and efficient delivery experience for all our customers in Quebec. Here are our main guidelines regarding delivery:
Delivery Areas: We deliver throughout the province of Quebec. Delivery charges are calculated based on the weight of your order and your delivery address.
Shipping Times: Most orders are processed and shipped within 1-3 business days. You will receive a confirmation email once your order has shipped, with a tracking number to track your delivery.
Shipping Costs: Shipping costs will be displayed when you place your order. Costs may vary depending on weight and destination.
Returns and Refunds Policy
We want you to be completely satisfied with your purchases. If for any reason you are not satisfied, here is our return policy:
Return Period: You have 14 days from the date of receipt of your order to return unopened products in their original packaging.
Return Process: To initiate a return, please contact us via email at youremail@deliimport.com providing your order number and details of the product to be returned. We will provide you with a return label.
Return Costs: Return costs are the responsibility of the customer, except in the case of an error on our part or if the product is defective.
Refunds: After receiving and inspecting the returned product, we will process your refund within 5-7 business days. The refund will be issued via the payment method used at the time of purchase.