Company Policies
Privacy Policy
At Deli Import, we are committed to protecting your personal information. All data collected during your purchases, such as your name, address, and payment information, are used only to process your orders and improve our service. We will never share your information with third parties without your prior consent, except in cases of legal obligations. You can review and modify your personal information at any time by contacting us directly
General conditions of sale
All products available on our site are subject to strict quality checks to ensure freshness and authenticity. By placing an order, you agree to the prices shown and estimated delivery times. We reserve the right to change prices or product descriptions at any time, but such changes will not apply to orders already placed.
Returns and Refunds Policy
We accept returns within 14 days of receipt of your order, provided that the product is unopened and in its original packaging. Return shipping costs are the responsibility of the customer, unless there is an error on our part. After receipt and inspection of the returned product, we will issue a refund to the original payment method used for the purchase.
Shipping Policy
We offer delivery throughout the province of Quebec, with fees calculated based on the weight of the order and the destination. Delivery times generally vary between 3 and 5 business days. You will receive a tracking number once your order has been shipped. In the event of a delay or problem with your delivery, please contact our customer service for assistance.